Refund & Returns Policy

Last updated: 18 September 2026

This policy applies to purchases from The Smuggling Duckling. It operates in addition to any rights and remedies you may have under applicable law, including the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

Faulty, damaged, incorrectly supplied or not-as-described items

If your item arrives damaged, is faulty, is not as described, or you receive the wrong item, contact us as soon as reasonably possible at thesmugglingduckling@gmail.com with your order number and a clear description of the issue. Photos or a short video may help us assess the issue more quickly.

Where the ACL or another applicable consumer law applies, the remedy may include repair, replacement, refund or another remedy depending on the circumstances and whether the failure is major or minor.

Change of mind

Unless required by law, we do not guarantee a return or refund because you changed your mind, ordered the wrong product, found a lower price elsewhere, or no longer require the item. If we choose to accept a change-of-mind return, you must obtain approval before sending the item back. The item must be unused, complete and in resaleable condition with all accessories, manuals and original packaging.

Return authorisation

Please do not send an item back until you have contacted us and received return instructions. Unauthorised returns can delay assessment and processing.

Return shipping

For a confirmed fault or other circumstance where applicable law requires it, reasonable return costs will be handled or reimbursed as required by law. For an approved change-of-mind return, the customer is responsible for return shipping unless we agree otherwise in writing.

Refund processing

Approved refunds are issued to the original payment method where practicable. Once a refund has been issued, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Contact

Email thesmugglingduckling@gmail.com and include your order number whenever possible.